Here you will find answers to some of the most common questions about renting a camper from Campervan Village. Whether you're a new customer or a returning one, we hope this page will help you get the information you need quickly and easily. If you can't find the answer to your question here, please feel free to contact us directly. We're always happy to help.
All Campervan Village rental offices across Australia and New Zealand are:
Monday to Friday - 9 am to 4 pm
Saturday - 9 am to 12 pm
Sunday - CLOSED
We currently operate out of 2 locations in Melbourne and the vehicle brands may not be available at both locations. Please check your booking confirmation for the correct pick up and drop off address and assure you travel to the correct one.
Some locations allow after-hours pickup or dropoff, however, this must be arranged beforehand and may incur additional fees. If you require service outside regular hours, please contact us to confirm availability.
Please also remember to bring your blankets / sleeping bags, pillows and towels as these items are not supplied with your camper.
We highly recommend bringing your own AUX cable and 12V to USB adapter for your devices, as many of our vehicles do not have USB ports.
Make sure you compelete all the steps of our easy online check-in platform prior to pickup, preferably 72 hours prior to pickup so all information can be verified and any delays at pickup can be avoided.
Yes! We do allow one-way hires between most Campervan Village locations. By getting a price online you'll be able to check if one-ways are offered with your desired pickup and dropoff locations along with any relocation fee.
If you have any questions about one-way hires, please give our friendly travel team a call, or chat online.
Campervan Village offers damage cover to reduce your liability in the event of a single-vehicle rollover or multiple-vehicle incident. This will also cover front windscreen damage, tyre damage and small scratches and dents.
We also recommend that travelers purchase the most comprehensive Travel Insurance from their travel provider.
Some exclusions and conditions apply to damage cover, please read our rental agreement for more info.
In Australia and New Zealand, we hire campervans to anyone over the age of 18. The minimum age for all AWD/4WD vehicles is 21.
Campervan Village does rent to holders of a provisional license (Green or Red P plates) but this may incur an additional fee.
For international visitors, an international license is not required to hire from the Campervan Village, however, if your license is not in english we recommend applying for one as authorities in some regions may request an international license.
While airport pickups are not available directly, most of our depots can be easily accessed by public transport, however ordering a taxi or Uber can be a quicker and more convenient option.
Our daily rental rates are calculated using calendar days (e.g. picking up on Monday and returning on Tuesday will count as 2 days).
our campervans general require petrol, and 4WD campers require diesel. This information should usually be displayed on the petrol cap, or you can check out our vehicles for more details.
Your vehicle should be returned with the fuel tank at the same level as at pickup.
Yes! Campervan Village includes an Unlimited Kilometre allowance with all hires, however, minimum hire restrictions may apply in some locations.
All hires include access to a 24 hour helpline for assistance with a breakdown or any other issue related to your vehicle. Please review your booking documents for the appropriate roadside assistance number in your region of travel.
Please note that roadside call out fees may apply for any issue resulting from human error and non-mechanical breakdown, e.g., tyre changes, lost keys, flat battery, out of fuel
For your safety and the welfare of our vehicles, Campervan Village has strict Areas of Use. Please take the time to familiarise yourself with our permitted Areas of Use while planning your journey.
Please be aware that island or beach driving are completely prohibited in all of our vehicles. Penalties apply for breaching our area of use policies.
The cost of renting a campervan can vary quite a lot by location and availability, however typically you can hire a campervan in Australia or New Zealand for about $50-$80 a day.
Yes. Depending on availability, you can easily extend your campervan hire by calling us prior to your dropoff date.
No. Driving on the beach is strictly prohibited in all Campervan Village vehicles. By doing so you will void your damage cover and risk incurring additional penalties.
Please ensure you familiarise yourself with our terms and conditions, and our permitted areas of use while planning your trip.
Here at Campervan Village, we have a team of superstars whose job is to continually improve the way we do things. But we need your help. Please let us know about your experience and what we could do better. Access our feedback page here