Frequently Asked Questions

All Campervan Village rental offices across Australia and New Zealand are:
Monday to Friday - 9 am to 4 pm
Saturday - 9 am to 12 pm
Sunday - CLOSED

Some locations allow after-hours pickup or dropoff, however, this must be arranged beforehand and may incur additional fees. If you require service outside regular hours, please contact us to confirm availability.

Please remember to bring your blankets / sleeping bags, pillows and towels as these items will not be supplied with your camper. Linen packs may be available to purchase at certain depots.

We highly recommend bringing your own 12V to USB adapter and USB and AUX cables to ensure you can connect your devices, as some campers may not have dedicated USB ports.

Make sure you compelete all the steps of our easy online check-in platform prior to pickup, preferably 72 hours prior to pickup to avoid any delays at pickup.

Yes! We do allow one-way hires between most Campervan Village locations. By getting a price online you'll be able to check if one-ways are offered with your desired pickup and dropoff locations along with any relocation fee.

If you have any questions about one-way hires, please give our friendly travel team a call, or chat online.

When selecting Standard Liability, a $5/day fee applies per additional driver. However, up to 4 additional drivers are included free of charge with Campervan Village's Damage Cover options. Please be aware that all drivers will need to sign the rental agreement and must supply a copy of their driver's licence.

At Campervan Village, we've got you covered! We offer Damage Cover to lessen your financial responsibility in case of an incident that causes damage to your campervan. So, when you rent with us, your liability is limited to the specified amount, regardless of who's at fault, as long as you stick to the terms and conditions in your rental agreement.

Just a heads up, our Damage Cover isn't a replacement for travel insurance. We strongly recommend that all renters opt for comprehensive Travel Insurance for total peace of mind.

There are a some exclusions and conditions that apply to our damage cover, so we encourage you to take a look at our policies for all the details before making your decision.

You might need to pay a bond depending on your chosen damage cover option before you can take possession of your hire vehicle to cover any costs associated with damage or traffic infringements, etc. Please note that our depots do not accept cash and a Visa or Mastercard must be used for this purpose. Please review our policies for a breakdown of damage cover options and bond amounts

Your bond will be refunded once the vehicle has been checked by our depot staff after returning it to your designated dropoff location in acceptable condition. This usually happens after 7 days but can take up to 30 days in some cases.

In Australia and New Zealand, we hire campervans to anyone over the age of 18, however, the minimum age for all AWD/4WD vehicles is 21.

Campervan Village does rent to holders of a provisional license from New Zealand or Australia (e.g. Green or Red P plates) but this may incur an additional fee.

For international visitors, an international license is not required to hire from the Campervan Village, however, if your license is not in english we recommend applying for one as authorities in some regions may request an international license.

Some of our depots have a late returns key drop box, however instructions for drop offs vary from location to location so its best to call our hotline for up to date instructions. Always make sure to lock the vehicle before leaving it as you are liable for it until the depot is open the next day!

While airport pickups are not available directly, most of our depots are conveniently located and can be easily accessed by public transport, however, you may find that ordering a taxi or Uber can be a quicker and more convenient option.

No, none of our campers & 4WDs can plug into mains power.

Our daily rental rates are calculated using calendar days (e.g. picking up on Monday and returning on Tuesday will count as 2 days).

Our campervans generally require unleaded petrol (95/98 RON), but 4WD campers may require diesel. This information should always be displayed near the fuel cap of the vehicle but please contact us if you're unsure.

Your vehicle should be returned with the fuel tank at the same level as at pickup.

Yes! Campervan Village may offer unlimited kilometres, or extended kilometre allowances, however, these are subject to minimum hire periods and areas of use.

Our minimum hire periods vary by location and season, and are subject to change. Please review our policies for more details.

Please note: Johnny Feelgood campervans picking up on the East Coast may have additional restrictions on their unlimited kilometre allowance. Please review our area of use for more details.

All hires include access to a 24 hour helpline for assistance with a breakdown or any other issue related to your vehicle or it's equipment. Please review your booking documents for the appropriate roadside assistance number in your region of travel.

Please note that roadside call out fees may apply for any issue resulting from human error and non-mechanical breakdown, e.g., tyre changes, lost keys, flat battery, out of fuel

For your safety and the protection of our vehicles, Campervan Village prohibits travel in certain areas. Please take the time to familiarise yourself with our permitted Areas of Use while planning your journey.

Please be aware that island or beach driving are completely prohibited in all of our vehicles. Penalties apply for breaching these policies.

The cost of renting a campervan can vary quite a lot by location and availability, however typically you can hire a campervan in Australia or New Zealand for about $50-$80 a day.

Yes. Depending on availability, you can easily extend your campervan hire by calling us prior to your dropoff date.

Wondering what happens if you need to cancel your reservation?

If you booked directly with Campervan Village, please email us at info@campervanvillage.com to cancel. If you made your booking through an agent, however, you'll need to contact them. You can choose to receive a credit towards a future booking or a refund, but please note that cancellation fees may apply:

Please note that we don't offer a refund or credit if a vehicle is picked up late or returned early. The cancellation fee period is based on Australian Eastern Standard Time.

If you postpone your travel dates and then cancel, the original travel dates will be used to calculate the cancellation fees. If you bring forward your travel dates and then cancel, the new travel dates will be used to calculate the cancellation fees.

We're here to help, so don't hesitate to reach out if you have any questions! 😊

No. Driving on the beach is strictly prohibited in all Campervan Village vehicles. By doing so you will void your damage cover and risk incurring additional penalties.

Please ensure you familiarise yourself with our terms and conditions, and our permitted areas of use while planning your trip.

For 2WD (Two-Wheel Drive) Vehicles: The minimum clearance required is 2.3 meters (7.5 feet).
For 4WD (Four-Wheel Drive) Vehicles: The minimum clearance required is 2.7 meters (8.8 feet).

To avoid any potential damage to the vehicle, be mindful of low hanging objects and do not enter places with low clearance such as undercover car parks and drive-throughs. Damage to rooftop tents may not be covered by our damage cover options.

Our 2WD Campers lack backseats, making them unsuitable for young children. Our 4WD vehicles do have anchorages for child seats, however we do not provide these at our rental locations. If you require child seats, you can may be able to buy/rent them from a third party (subject to location and availability). Please avoid installing child restraints in the center seat of the second row as there is no top tether anchorage for that position.

Bedding is available as an add-on only with Johnny Feelgood, D5 Adventure Camper or Desert Sands 4X4. Bedding is NOT provided with Mystery Machines, Aventus, Mini Campers or Grip 4WD campers. Please bring your own or you can purchase budget options from stores such as KMART, BigW or Target.

Here at Campervan Village, we have a team of superstars whose job is to continually improve the way we do things. But we need your help. Please let us know about your experience and what we could do better. Access our feedback page here