Frequently Asked Questions

All Campervan Village rental offices across Australia and New Zealand are:
Monday to Friday - 9 am to 4 pm
Saturday - 9 am to 12 pm
Sunday - CLOSED



Some locations allow after-hours pickup or dropoff, however, this must be arranged beforehand and may incur additional fees. If you require service outside regular hours, please contact us to confirm availability.

Please also remember to bring your blankets / sleeping bags, pillows and towels as these items are not supplied with your camper.

We highly recommend bringing your own AUX cable and 12V to USB adapter for your devices, as many of our vehicles do not have USB ports.

Make sure you compelete all the steps of our easy online check-in platform prior to pickup, preferably 72 hours prior to pickup so all information can be verified and any delays at pickup can be avoided.

Yes! We do allow one-way hires between most Campervan Village locations. By getting a price online you'll be able to check if one-ways are offered with your desired pickup and dropoff locations along with any relocation fee.

If you have any questions about one-way hires, please give our friendly travel team a call, or chat online.

Additional drivers will not cost you anything. You're able to add up to 4 additional drivers for free. Please be aware that all drivers will need to sign the rental agreement and must supply a copy of their driver's licence.

Campervan Village offers damage cover to reduce your liability in the event of a single-vehicle rollover or multiple-vehicle incident to just $10. You are also covered for front windscreen damage, tyre damage (up to 4 tyres) and small scratches and dents.
Damage Cover is not a substitute for trave insurance; we always recommend that hirers purchase the most comprehensive Travel Insurance from their travel provider.

Some exclusions and conditions apply to damage cover, please review our full rental agreement for more details.

In Australia and New Zealand, we hire campervans to anyone over the age of 18. The minimum age for all AWD/4WD vehicles is 21.

Campervan Village does rent to holders of a provisional license (Green or Red P plates) but this may incur an additional fee.

For international visitors, an international license is not required to hire from the Campervan Village, however, if your license is not in english we recommend applying for one as authorities in some regions may request an international license.

While airport pickups are not available directly, most of our depots can be easily accessed by public transport, however ordering a taxi or Uber can be a quicker and more convenient option.

While our campers are spacious inside, they're not much different to drive and maneuver than a regular car. For the exact dimension of each camper, you'll find a link to more info from our vehicles page.

Our daily rental rates are calculated using calendar days (e.g. picking up on Monday and returning on Tuesday will count as 2 days).

our campervans general require petrol, and 4WD campers require diesel. This information should usually be displayed on the petrol cap, or you can check out our vehicles for more details.

Your vehicle should be returned with the fuel tank at the same level as at pickup.

Yes! Campervan Village includes an Unlimited Kilometre allowance with all hires, however, minimum hire restrictions may apply in some locations.

All hires include access to a 24 hour helpline for assistance with a breakdown or any other issue related to your vehicle. Please review your booking documents for the appropriate roadside assistance number in your region of travel.

Please note that roadside call out fees may apply for any issue resulting from human error and non-mechanical breakdown, e.g., tyre changes, lost keys, flat battery, out of fuel

For your safety and the welfare of our vehicles, Campervan Village has strict Areas of Use. Please take the time to familiarise yourself with our permitted Areas of Use while planning your journey.

Please be aware that island or beach driving are completely prohibited in all of our vehicles. Penalties apply for breaching our area of use policies.

The cost of renting a campervan can vary quite a lot by location and availability, however typically you can hire a campervan in Australia or New Zealand for about $50-$80 a day.

Yes. Depending on availability, you can easily extend your campervan hire by calling us prior to your dropoff date.

Please email your cancellation requests to info@campervanvillage.com so our team can get in touch & advise your options. The below fees apply only to the balance paid to Campervan Village if you decide to cancel your reservation.

• If cancelled up to 61 days prior to pick up: the balance paid to Campervan Village will be refunded
• If cancelled from 60 to 22 days prior to pick up: a 10% fee applies, calculated on the balance paid to Campervan Village. The minimum fee payable is $150.
• If cancelled from 21 to 7 days prior to pick up: a 20% fee applies, calculated on the balance paid to Campervan Village. The minimum fee payable is $250.
• If cancelled 6 to 1 days prior to pick up: a 50% fee applies, calculated on the balance paid to Campervan Village. The minimum fee payable is $400.
• If cancelled on day of pick up or No Show: 100% fee applies, no refund.
• If vehicle is picked up late or returned early: No refund or credit is given for any unused days.
• The Cancellation fee period is based on Australian Eastern Standard time.

*In the case of postponing the travel dates of your booking and then subsequently cancelling, the original travel dates will be used to calculate the cancellation fees; and

**In the case of bringing forward the travel dates of your booking and then subsequently cancelling, the new travel dates will be used to calculate the cancellation fees.

If your booking was made via a travel agent, please contact them directly to discuss your options.

No. Driving on the beach is strictly prohibited in all Campervan Village vehicles. By doing so you will void your damage cover and risk incurring additional penalties.

Please ensure you familiarise yourself with our terms and conditions, and our permitted areas of use while planning your trip.

Here at Campervan Village, we have a team of superstars whose job is to continually improve the way we do things. But we need your help. Please let us know about your experience and what we could do better. Access our feedback page here