Privacy Policy

About This Policy

This privacy policy outlines how Campervan Village collects, uses, stores, and protects your personal information in compliance with the Australian Privacy Principles (APPs) and the New Zealand Privacy Act 2020.

What Personal Information We Collect

We may collect the following types of personal information:

Identification details (name, date of birth, driver's license number)
Contact information (email, phone number, postal address)
Payment information
Booking and rental history
Communication records
Driver history and license verification details
Online interaction data (website usage, IP address, device information)

How We Collect Information

We collect personal information:

Directly from you during booking and registration
Through our website and online booking systems
During rental vehicle pickup and return
Through customer service interactions

Purposes of Collection and Use

We collect and use your personal information for:

Processing and managing rental bookings
Verifying driver's license and identity
Completing payment transactions
Providing customer support
Maintaining rental and insurance records
Communicating about bookings and services
Improving our customer experience
Complying with legal obligations
Preventing fraud and ensuring vehicle safety

We only disclose personal information when required for the purposes outlined in this policy. We may share your information with:

Payment processing providers
Insurance companies
Vehicle registration and licensing authorities
Law enforcement (when legally required)
Service providers supporting our business operations

We do not sell or trade your personal information to third parties for marketing purposes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Encrypted data transmission and storage
Restricted access to personal information
Regular security assessments and updates
Secure payment processing systems
Staff training on privacy and data protection

Your Information Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Understand how your information is used
Request a copy of your personal information
Withdraw consent for certain data uses
Make a privacy complaint
Opt-out of marketing communications

Privacy Complaints

If you believe we have breached your privacy:

Contact our Privacy Officer in writing
Provide detailed information about your complaint
We will investigate and respond within 10 working days
If unsatisfied, you can contact:
- Office of the Australian Information Commissioner (OAIC)
- Office of the Privacy Commissioner (New Zealand)

Policy Updates

We may update this policy periodically. Significant changes will be:

Posted on our website
Effective immediately upon posting

Privacy Enquiries

For privacy inquiries, access requests, or complaints:

Privacy Contact: Campervan Village info@campervanvillage.com Australia: +61 482 081 421 New Zealand: +64 4 888 1421 46 Deshon St, Woolloongabba QLD 4102, Australia

Last Updated: 28/11/2024

By using our services, you consent to the collection and use of your personal information as described in this policy.